Whirly Board Return & Refund Policy
We stand behind every board we build. If something isn't right, we're here to make it right.
Our 30-Day Try-It Promise
Balance is a skill, and real progress takes more than a quick test drive — so we want you to actually live with your board. Stand on it at your desk, train on it, let the whole family give it a spin. We encourage you to give it the full 30 days before deciding, because that's when the benefits really start to click.
If your board still isn't the right fit, you have up to one week after your 30-day trial to file a return — just email us at support@whirlyboard.com. You're free to contact us at any point during your trial.
Because we're a small family business, every return begins with a quick message to us. We can often help you dial in your setup first, and if a return is still the right call, we'll approve it and send instructions on how and where to send your board. Once approved, please ship the board back promptly.
Items sent back without first contacting us cannot be accepted.
Return Condition
Because we want you to genuinely try your board, light, normal use during your trial is completely fine — you don't need to keep it pristine. Please just return it with all its original components and packaging so we can inspect it. Returns arriving with missing parts or damage beyond normal trial use may receive a partial refund.
Return Shipping
For approved returns within the contiguous United States, we cover return shipping — we'll send you a prepaid label with your return instructions. For orders shipped to Alaska, Hawaii, or international destinations, return shipping is the customer's responsibility.
If your board arrived damaged, defective, or incorrect, we cover return shipping in full regardless of location — see below.
Damages & Issues
Please inspect your board as soon as it arrives. If anything is defective, damaged, or if you received the wrong item, contact us right away at support@whirlyboard.com — ideally within 48 hours of delivery, with a photo — and we'll make it right at no cost to you.
Custom & Personalized Boards
Custom-designed and personalized boards are made just for you and cannot be returned unless they arrive damaged or defective. If your custom board has an issue, reach out and we'll take care of it.
Non-Returnable Items
The following cannot be returned:
- Custom or personalized boards (unless damaged or defective)
- Gift cards
- Sale or clearance items
Lifetime Warranty
Our Lifetime Warranty (covering craftsmanship and structural defects) is separate from this return policy. For a warranty claim, please use the contact form on our website rather than the standard return process.
Exchanges
The fastest way to get what you want is to return your original board and, once the return is accepted, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we'll let you know if your refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Keep in mind it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@whirlyboard.com.
Questions about a return? Reach us anytime at support@whirlyboard.com.