Order tracking

Track My Order

The fastest way to see where your Whirly Board is.

Log in to your account. You'll see your full order history and live shipping status in one place.

Log In to Track

Prefer notifications on your phone? Download the free Shop app and get real-time delivery updates pushed right to you — no logging in required.

Checked out as a guest? Your tracking link is in your shipping confirmation email — check your spam or promotions folder if you don't see it. Still stuck? Scroll down to the FAQ or contact us.

Tracking F.A.Q.

The easiest way is to log in to your account, where you'll see live status for every order. You can also download the free Shop app for automatic delivery notifications on your phone. And your shipping confirmation email always includes a direct tracking link.

You'll receive a tracking email as soon as your order leaves our workshop. Orders typically ship within 1–2 business days (Monday–Friday). During peak seasons, handcrafted boards may require one additional day. If it's been more than 3 business days and you haven't received tracking, check your spam folder first, then contact us at support@whirlyboard.com.

Your shipping email and account both show your tracking number and carrier. For detailed updates directly from the carrier, copy your tracking number and visit:

Paste your tracking number into the search field for real-time location updates.

Tracking can lag behind the actual package movement — here's what's normal:

  • "Label Created" for 1–2 days: Your package is on its way to the carrier's facility.
  • No scans over the weekend: Most carriers don't scan on Saturdays and Sundays.
  • "In Transit" with no updates for 2–3 days: Your package is moving between facilities.

If tracking hasn't updated in more than 5 business days, contact us and we'll investigate with the carrier.

First, check these common spots:

  • Back porch, side door, or garage
  • With a neighbor or at your building's front desk / mailroom
  • Inside your mailbox (smaller items)

Carriers sometimes mark packages delivered a few hours early. If it still hasn't appeared after 24 hours, contact us within 7 days at support@whirlyboard.com. We'll confirm delivery details and guide you through next steps with the carrier.

Email us within 48 hours at support@whirlyboard.com with photos of:

  • The shipping box (showing any damage)
  • The product itself

We'll take care of it right away and make sure you receive a replacement.

Contact us immediately at support@whirlyboard.com. We can update your address before your package leaves our facility. Once shipped, address changes must go through the carrier and may require additional fees.

Standard shipping typically arrives in 3–6 business days depending on your location. We ship from Northern Wisconsin, so:

  • Midwest: 2–3 days
  • East / West Coast: 4–6 days
  • Alaska & Hawaii: Varies by carrier

Need it faster? Expedited options are available at checkout.

Contact Us

Still need help with your order or tracking? Send us a note and we'll get back to you. Include your order number if you have it.

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