Shipping & Returns

Shipping rates, made simple.

Free shipping over $99 in the Lower 48. Most orders leave our workshop the same day, and every board comes with a 30-day trial.

  • FreeShipping on $99+ (Lower 48)
  • Same dayMost orders ship Mon–Fri
  • 1–5 daysUPS / USPS ground transit
  • 30 daysTo ride it before you decide

Holiday shipping 2026

Get it under the tree

Find your state's color on the map and order by noon Central on that date. Your order ships the same day, with estimated arrival by Christmas Eve.

Holiday shipping map: ground transit days from Whirly Board in Northern Wisconsin, color-coded 1 to 5 business days by region of the US
Ground transit from Northern Wisconsin

Find your map color

Order by

By 12 p.m. Central on these dates, and it ships the same day. Estimated arrival by Dec. 24

  1. 1 day Dec 23 Passed
  2. 2 days Dec 22 Passed
  3. 3 days Dec 21 Passed
  4. 4 days Dec 18 Passed
  5. 5 days Dec 17 Passed

Transit days = business days

How it gets to you

From our bench to your door.

  1. Day 0

    You order

    Order by noon Central, Monday to Friday

  2. Same day

    We pack it

    Hand-packed and out the door. Once in a while it takes 1–2 business days

  3. 1–5 days

    On its way

    UPS or USPS ground, with tracking emailed to you

  4. Delivered

    Start riding

    Your 30-day trial starts. Book your free live class

Lower 48

Free over $99

Orders under $99 pay shipping calculated at checkout based on your location.

Alaska, Hawaii & Canada

At checkout

Carrier rates are shown at checkout. For Canada we split the real shipping cost with you, so you pay less than carriers charge us.

Everywhere else

We ship it

International rates are shown at checkout, and we cover about half. Customs duties, taxes and VAT are paid by the recipient.

Tracking your order

Know where it is, every step.

  • Tracking is emailed automatically once your order ships
  • Check your status anytime in your account or the Shop app
  • Delivery notes like a gate code or side door? Add them at checkout and we'll put them on your label

If something goes wrong

We'll make it right. Here's how.

Reach out first. We're a small family team, and we'll work with UPS for you.

Damaged box

Tell us within 48 hours
  1. Keep the box and all the packing. UPS may ask to inspect it
  2. Email photos of the box and the board to support@whirlyboard.com
  3. We send a replacement right away

Lost or missing

Tell us within 7 days
  1. Check around the house, with neighbors and the tracking photo
  2. Email us your order number
  3. We confirm delivery details with UPS and guide you through the next steps

Wrong address

Tell us right away
  1. Email us before it ships and we'll fix the label
  2. Already shipped? Changes go through the carrier and may cost extra

UPS claims. We usually file the claim for you. If UPS asks you to start it yourself, use their online claim form and send us the claim number.

UPS claim form

Returns

Give it your all.

Balance humbles you before it rewards you. Ride it every day for 30 days. Wobbles, scratches and scuffs are proof you gave it a real shot.

30Days to ride it, every day
+7More days to start a return

Free return label in the Lower 48. Alaska, Hawaii and international returns are welcome; return shipping is on you.

Have you taken your free live class yet? It's the fastest way to get comfortable, and it's on us.

Shipping & returns FAQ

Still wondering?

US ground transit times

Estimated UPS/USPS ground transit time from our Northern Wisconsin workshop, counted in business days from the day your order ships:

  • 1 day — Wisconsin, plus most of Illinois and western Michigan
  • 2 days — Midwest, South & Mid-Atlantic: MN, IA, MO, IN, OH, MI, KY, TN, AR, MS, GA, WV, VA, MD, DE, NY, most of PA & NJ, and eastern NE, KS & central TX
  • 3 days — Plains, Gulf & East Coast: ND, SD, OK, LA, AL, FL, SC, NC, New England (ME, NH, VT, MA, CT, RI), eastern PA, northern NJ, plus MT, CO & the rest of TX
  • 4 days — West: WA, OR, CA, ID, NV, UT, AZ, NM, WY, plus Alaska & Puerto Rico
  • 5 days — Hawaii and parts of OR, ID & NV

Some states span two zones. Check the shipping map above for your area. Holiday orders placed by 12 p.m. Central ship the same day. The rest of the year most orders ship the same day too, but allow up to 1–2 business days.

Where do you ship?

We ship nationwide and internationally.

United States:

  • Free standard shipping on orders $99 and up — contiguous US (Lower 48) only.
  • Alaska & Hawaii have separate carrier-based rates shown at checkout.

Canada:

  • Shipping is calculated at checkout based on your address.
  • You may be responsible for customs fees, VAT, or import duties.
  • We typically split the real shipping cost with you, so the rate you see at checkout is lower than what carriers charge us.

International (All Other Countries):

  • International shipping is calculated at checkout.
  • We usually cover about half of the true shipping cost to keep international delivery affordable.
  • All international orders ship directly from our workshop in Northern Wisconsin since we don't have overseas distribution (yet).

Large or specialized orders? Email us at support@whirlyboard.com for a custom quote. We can ship almost anywhere.

Delivery expectations

  • Most US orders are delivered via UPS or USPS.
  • Carriers may leave your package in a secure location if you're not home.
  • Have delivery notes (gate code, side door, etc.)? Add them at checkout and we'll include them on your label.

Tracking & updates

  • Tracking is emailed automatically once your order ships.
  • You can check your shipment anytime by logging into your account or via the Shop app. (See our Track My Order page.)

Lost or missing packages

If your tracking shows Delivered but you can't locate your package, please contact us within 7 days. We'll help confirm delivery details and guide you through the next steps with the carrier. For stolen packages, carriers require a police report and the recipient to file the claim first.

Damaged in transit

If your order arrives damaged, email us within 48 hours at support@whirlyboard.com with photos of the box and product. We'll take care of it right away and make sure you receive a replacement.

Wrong address?

If you accidentally entered the wrong shipping address, contact us immediately. We can update the address before your package leaves our facility. Once shipped, changes must go through the carrier and may require additional fees.

International shipping notes

International delivery times vary by country and may be affected by customs processing. Customs duties, import taxes, and VAT are not included in our shipping rates and are the responsibility of the recipient. We keep our flat-rate fees low by splitting the cost of international shipping with our customers.

Our return policy

We want you to use your Whirly Board — really use it. Take 30 full days to put it through its paces. Spin on it, stand on it at your desk, try the different levels — we want you to actually use it, not tiptoe around keeping it pretty. If you're not in love after those 30 days, you have one week to start a return and send it back for a full refund.

Scratches and scuffs are perfectly fine — they're proof you gave it a real shot, and that's exactly what we want. Returns ship back free within the contiguous United States — we cover the return label. Alaska, Hawaii, and international returns are accepted; return shipping is the responsibility of the customer. Once we receive your board back, normal wear is totally acceptable — we'll process your refund or exchange.

How to start a return

Reach out to us first — we're a small family team and we'd genuinely like to help before you send anything back. Email support@whirlyboard.com with your order number and a quick note about what's not working for you.

Here's why we ask you to contact us first: a lot of the time, the board just needs a small adjustment — a different difficulty level, a setup tweak, or a technique tip. We're happy to help you dial that in. If it's still not the right fit, we'll get your return started right away and send you a prepaid label (contiguous US orders).

(You can log into your account anytime to view your order details before you reach out.)

Talk to a real person

Questions? We love hearing from you.

We're a small family team, and we'd rather help than see you give up.